Greenside Energy and Greenside Energy vendors carefully inspect all shipments. Customers must inspect their shipments upon delivery prior to signing the release. Customers who will not be signing for their order when it is delivered, are responsible to see that the person signing has read and understands Greenside Energy’s’ Terms and Conditions.
Greenside Energy from its offices in the United States operates this Web Site. This Web Site is directed to adults in the United States and is not intended for children under the age of thirteen.
You or your receiving agent MUST check your order immediately for accuracy and possible concealed damage. Undiscovered damage claims not noted on the delivery receipt cannot be made with a carrier or Greenside Energy. NO EXCEPTIONS! When we ship we insure proper packaging and take pictures of each outbound shipment. Protect your investment! It is your responsibility to check your shipment. Your signature on a shipping receipt is a legal release of claim for damage unless noted at the time of receipt.
An independent shipping contractor such as UPS, FedEx or a commercial trucking company will deliver the order. When the shipment arrives, the driver will ask you to sign for the delivery. This is a legal document stating that the package is being delivered in good condition without damage and that the customer is waiving any additional claim from the shipper. Before signing, inspect the package(s) closely on all six sides. Note any box damage including scuffs, dents, tears, punctures or creases on the delivery receipt. If there is anything unusual with the package, the customer has the right to open it to inspect the contents. If the driver is unwilling to wait while you inspect all of the items, you may mark on the delivery receipt "Concealed Damage Possible".
If there is damage to the shipment, then you must refuse the package and contact Greenside Energy immediately.
Greenside is proud to offer customers FREE SHIPPING on select products and solar power kits through our third-party delivery partners.
Select products and systems available for our Free Shipping Offer are marked on our website using the green “free shipping” icon seen below:
Free shipping is not available for customers in Hawaii (HI), Alaska (AK), Puerto Rico (PR) or any US Territory. Please contact us for a shipping quote on your order.
Free shipping is not available for international shipments. However, we can ship for free to a freight forwarder in the US lower 48 states. Please provide your freight forwarder's address when placing an order.
If you have specific questions or need clarification on our Free Shipping policy, or a shipping delivery question, please contact your design technician, or leave us a question via the Contact Us form.