Trade Assurance protects your online orders when payment is made through Greenside
In the event that either Product Quality or Shipment Date varies from what you and the supplier had agreed to in
the Trade Assurance online order, we will offer you assistance in reaching a satisfactory outcome,
including getting your money back
Find all Frequently Asked Questions in our Help Center
Read the full Trade Assurance terms of service
Q: Is Trade Assurance order protection free?
Trade Assurance is a built-in protection service that covers orders placed on and paid for through our website. Trade Assurance protects the buyer in the event that the supplier fails to ship on time or the product quality varies from what has been agreed upon. While GreensideEnergy.com charges transaction fees on certain payment methods to offset our operational expense in payment processing, we do not charge any additional fees for Trade Assurance. You may learn more about our fees schedule here.
Q: Can I pay via PayPal and still get Trade Assurance protection?
No, if you pay via PayPal or make payments to the supplier directly, your order is not covered by Trade Assurance, which offers protection for on-time shipment and product quality. Only orders placed on and paid for through our site are covered by Trade Assurance.
Q: How do I request a refund?
If supplier fails to ship on time or the product quality varies from what has been agreed upon, you may apply for refund on GreensideEnergy.com within 30 days of delivery. We will investigate, mediate, and resolve your claim with an aim to achieving a satisfactory outcome, including refunding the purchase if necessary.