Trade Assurance

Protect your Greenside Orders

Trade Assurance protects your online orders when payment is made through Greenside

Have Greater Peace of Mind

In the event that either Product Quality or Shipment Date varies from what you and the supplier had agreed to in
the Trade Assurance online order, we will offer you assistance in reaching a satisfactory outcome,
including getting your money back

Product Quality
On-time Shipment

Purchase with Convenience, Security, and Extended Support

Convenient Options
Multiple payment methods are supported, so you have the flexibility in choosing how to pay.
Payment Security
We developed Transaction Center to help you track and reconcile the funds flow
Extended Support
30 days after delivery, if you are not satisfied with the product quality, you may request a refund.


Find all Frequently Asked Questions in our Help Center


Read the full Trade Assurance terms of service

Q: Is Trade Assurance order protection free?

Trade Assurance is a built-in protection service that covers orders placed on and paid for through our website. Trade Assurance protects the buyer in the event that the supplier fails to ship on time or the product quality varies from what has been agreed upon. While charges transaction fees on certain payment methods to offset our operational expense in payment processing, we do not charge any additional fees for Trade Assurance. You may learn more about our fees schedule here.

Q: Can I pay via PayPal and still get Trade Assurance protection?

No, if you pay via PayPal or make payments to the supplier directly, your order is not covered by Trade Assurance, which offers protection for on-time shipment and product quality. Only orders placed on and paid for through our site are covered by Trade Assurance.

Q: How do I request a refund?

If supplier fails to ship on time or the product quality varies from what has been agreed upon, you may apply for refund on within 30 days of delivery. We will investigate, mediate, and resolve your claim with an aim to achieving a satisfactory outcome, including refunding the purchase if necessary.

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